Operations Associate II- Incoming Manual Transfer

Provide accurate processing support for standardized and/or manual processes within a specific Operations department.

Accurately review, verify and/or record data into technology supporting department processes.

Understand department procedures and required accountabilities in the area or department.

Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants.

Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.

Reduce risk by suggesting process changes or modifications as appropriate.

Perform other duties and responsibilities as assigned.

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2+ years of job-related experience (Must-have).

Ability to communicate effectively, both verbally and in writing (Must-have).

4-year degree from an accredited university in business, finance or related field (Nice-to-have).

1+ year business, finance, customer service and/or accounting/bookkeeping experience (Nice-to-have).

Bachelor's Degree or High School Diploma