Operations Analyst, Production Services
Description
This role involves monitoring and processing batch/online applications across multiple platforms in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. The analyst will be actively involved in handling production problems and implementing changes to the z/OS application environment.
What We're Looking For
Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments.
Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
Implement changes to various applications and verify their accuracy and success.
Maintain JIRA online shift report, other online documents and other assigned projects when required.
Ensure that services are available as per client expectations and as per Service Level Agreement.
Utilize TSO/ISPF, ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, Service Now, and Connect: Direct daily.
Ideal Candidate
Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
Demonstrated ability in written and oral communication skills along with strong presentation skills.
Ability to determine the information and communication needs of the stakeholders and project.
Strong organizational and time management capabilities.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Experience with Job Control Language (JCL) environments and mainframe computing (Nice-to-have).
Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc. (Nice-to-have).
Postsecondary degree with a major in Computer Science, Engineering, or Technology (Nice-to-have).
Experience working rotating shifts (Nice-to-have).
Minimum Education
Undergraduate Degree, Postsecondary Degree (Computer Science, Engineering, or Technology)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week, 7x24x365 environment, rotating 8hr/12hr shifts, rotating on-call schedule, weekends and holidays on rotating basis
Benefits
Special Commitments
Must be willing to work in a 7x24x365 environment, requires working on rotating 8hr/12hr shifts, rotating on-call schedule, and working weekends and holidays on a rotating basis.
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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