Operations Agent
Description
As an Operations Agent at National Bank, you will leverage your ability to collaborate with clients and colleagues. Your role involves supporting your team by performing administrative tasks in compliance with Bank policies, standards, and procedures. Key responsibilities include warmly welcoming clients, providing high-quality customer service in various channels, maintaining welcoming common spaces, organizing conference room schedules, coordinating events, and carrying out daily administrative activities such as mail handling, document management, and supply ordering.
What We're Looking For
Warmly welcome clients to the branch and direct them to the right resource person,Provide top-quality customer service in person, on the phone, and via email,Ensure that all common spaces for the team and for greeting clients feel welcoming and appear professional,Organize and manage conference room schedules for clients,Help coordinate events and conferences with internal/external partners,Carry out various daily administrative activities (e.g., mail, distribute and file documents, order supplies),High school diploma and 2½ years of relevant experience or a college diploma and 6 months of relevant experience,Ability to adapt to change and work under pressure,Organizational and priority management skills
Ideal Candidate
High school diploma and 2½ years of relevant experience or a college diploma and 6 months of relevant experience,College diploma in administration, an asset,Experience working in financial services, an asset
Minimum Education
High school diploma or College diploma
Hard Skills
Soft Skills
Work Hours
Full-Time
Benefits
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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