Mortgage Specialist Assistant

Consistently provide superior responsive execution and delivery of client transactions/requests.,Familiarity with key referral sources and strong knowledge of the mortgage process to facilitate solutions and problem resolutions.,Commitment to ensuring skills and knowledge are up-to-date and meet position requirements.,Take initiative to stay informed of current events, market news, and internal information on RBCnet and applicable internal sites.,Manage Mortgage Specialist's e-mail/mail, proactively responding and prioritizing correspondence/requests.,Manage office routines and expenses to maintain efficiency.,Proactively identify Mortgage Specialist's needs and provide required information/documents.,Gather and prepare material for presentations, marketing initiatives, etc.,Support Mortgage Specialist to complete/validate Homebase files and ensure due diligence requirements are met prior to submission to Credit Granting.

Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests.,Exceptional customer service skills.,Excellent communication skills, both oral and written.,Good business writing skills.,Strong organizational skills with the ability to multi-task and prioritize.,Strong computer skills in Microsoft Office including Word, PowerPoint, Excel, Outlook.,Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications).,Resourcefulness and ability to work independently (Nice-to-have).,Sales-oriented, self-motivated, self-managed, and thrives in a fast-paced environment (Nice-to-have).,Strong problem solving skills with a sense of urgency (Nice-to-have).,Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet (considered an asset).,Strong knowledge of the mortgage process and Home Financing products (considered an asset).

RBC offers a comprehensive Total Rewards package including competitive base pay, performance bonuses, and flexible benefits like health and dental coverage. Employees also benefit from a defined contribution pension plan, stock ownership programs, wellness resources, and tuition reimbursement.