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Description

As a Mobile Team Manager in Personal and Business Banking at CIBC, you will lead and coach a team of Mobile Financial Service Representatives located within Costco Warehouses. The role focuses on delivering exceptional client experience, deepening client relationships, and achieving sales goals for CIBC deposit accounts while uncovering referral opportunities for banking centers. You will inspire your team, champion a 'One Team' approach, and ensure clients receive appropriate financial advice.

What We're Looking For

Lead and coach a team of Mobile Financial Service Representatives.

Deliver exceptional client experience and deepen client relationships.

Focus on sales of CIBC deposit accounts and uncover referral opportunities.

Inspire team performance and champion a 'One Team' approach.

Connect clients with appropriate financial advice.

Conduct business development within Costco Warehouses and the broader community.

Create a positive and productive working environment, recognize team contributions.

Advocate CIBC within the community for recruitment.

Ensure compliance with policies, standards, and controls.

Protect CIBC’s assets and reputation, manage risk by adhering to regulatory guidelines and operational procedures.

Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance.

Ideal Candidate

Experience in the financial services industry with well-developed sales management and advisory coaching experience and skills.

Solid understanding of sales and sales management processes.

Knowledge required to ensure efficient and effective client experience while maximizing business opportunities.

Caring and accountable leader, passionate about developing and growing team members' abilities.

Experience providing coaching and hands-on support to meet team goals.

Ability to take initiative and deliver results.

Goal-oriented and motivated to make a difference.

Passionate about people, able to connect with others through respect and authenticity.

Asset: Current accreditation in good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) and Branch Managers’ Course (BMC) or Branch Compliance Office Course (BCO).

Hard Skills

Financial services industry experience
sales management
advisory coaching
sales processes
client service
customer experience (CX)
compliance
financial advising
financial products
people management
risk management
business development
practice management

Soft Skills

Leadership
coaching
team management
client relationship management
communication
collaboration
results-oriented
accountability
caring
initiative
goal-oriented
passion for people
respect
authenticity
teamwork

Work Hours

37.5 hours/week, Rotational shift work Monday to Sunday between 7:00 AM and 9:00 PM, requires weekends and some statutory holidays.

Benefits

Competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers (social
points-based recognition program)
Purpose Day (paid day off for growth and development).

Special Commitments

Commuting to meet team members at nearby Costco Warehouses is required, as kiosk locations change every 4 to 6 weeks.

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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