Mobile Team Manager

Lead and coach a team of Mobile Financial Service Representatives to deliver exceptional client experience and deepen client relationships.,Focus on sales of CIBC deposit accounts and uncover referral opportunities for banking centres.,Lead by example to deepen client relationships and meet financial needs, providing a high standard of service.,Encourage employees to resolve client concerns quickly, escalate when necessary, and empower clients to utilize self-service channels.,Build a culture of collaboration across client offers.,Act as a CIBC community champion, conducting business development within Costco Warehouses and the broader community.,Create a positive and productive working environment, recognize team contributions.,Advocate CIBC within the community to recruit employees.,Ensure compliance with policies, standards, and controls.,Protect CIBC’s assets and reputation, and manage risk by adhering to regulatory guidelines and operational procedures.,Build and coach a high-performing team focused on improving client experience, deepening relationships, and consolidating business to CIBC.,Champion practice management processes and support the team in achieving goals.,Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance.

Experience in the financial services industry with well-developed sales management and advisory coaching experience and skills.,Solid understanding of sales and sales management processes.,Knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities.,Current accreditation in good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) (asset).,Branch Managers’ Course (BMC) or Branch Compliance Office Course (BCO) (asset).

Commuting to meet team members at nearby Costco Warehouses is required (kiosk locations change every 4 to 6 weeks).,Requires rotational shift work Monday to Sunday between 7:00 AM and 9:00 PM.,Required to work on weekends and some statutory holidays.