Mobile Mortgage Specialist

Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management.,Identify opportunities to refer clients to Partners (across Wealth, Retail, Small Business Banking, Commercial).,Provide ongoing comprehensive reviews of clients’ financial circumstances and create long-term relationships.,Create a legendary customer experience at every interaction.,Provide sound advice to customers and contribute to the ongoing improvement of the overall customer experience.,Possess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trends.,Proactively obtain expert knowledge of TD mortgage lending products.,Ensure customer problems are handled professionally, escalating issues when necessary.,Build and exhibit sales skills and credit knowledge.,Work closely with District Manager to make sales calls and conduct monthly coaching sessions.,Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services.,Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.,Support the development and implementation of reporting and processes in a compliant manner.,Understand the market and mortgage lending industry within portfolio to ensure value-added reporting and analysis while mitigating risk to the Bank.,Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.,Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary.,Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements.,Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues.,Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.,Complete all compliance training and attestations within required timelines.,Be knowledgeable of and comply with Bank and Industry Codes of Conduct.,Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork.,Continuously enhance knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit.,Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.,Actively participate in the performance management process.,Contribute to a fair and positive working environment that supports a diverse workforce.,Participate in team meetings, employee surveys, action planning, and training sessions.,Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.,Act as a brand ambassador for your business area/function and the bank.

Undergraduate degree or community college diploma preferred,Minimum 3 years of experience working directly in a client facing, sales or relationship focused role

Undergraduate degree or community college diploma preferred

Must be willing to travel (implicit for a Mobile Mortgage Specialist), Must be willing to engage in community business groups and networking events