This role involves shaping employee engagement with internal firm content, specifically intranet sites, within RBC's Wealth Management Canada. The successful candidate will act as a strategic thinker, collaborating across departments to determine appropriate messaging, ensure advisors can efficiently find and understand information, and digitally connect with employees. The position is dedicated to supporting the Training & Development team and focuses on improving usability, applying UX design principles, and implementing digital content strategies.
Help shape the usability of intranet sites and be seen as a leader in digital content.,Provide advice and guidance on intranet UX design principles and writing for web standards, tools, and processes.,Work with business partners and members of the WMC Communications team to support employee engagement communication strategies.,Apply stakeholder management skills and facilitate discussions on the rationale behind digital content strategies.,Use expert writing skills to review, understand, and edit complex business concepts for plain language, ensuring content aligns with digital content standards.,Collaborate and provide expertise on information architecture; determining where in the sitemap new pages should be placed and evaluating and redesigning current structures.,Help to define the SEO strategy for internal websites and support in its implementation.,Apply the principles of inclusive design, accessibility, and French language laws in content design and creation.,Perform content audits and manage the documentation and sharing of content throughout its lifecycle.,Leverage tools such as Google Analytics to monitor content traffic and effectiveness.
A post-secondary education, ideally with a university degree or college diploma.,3-5 years of writing for web experience in marketing, communications, or UX.,A portfolio of work samples with proven expertise in content design.,Understanding of the design thinking methodology (Nice to Have).,A working knowledge of accessibility standards and methods to address them (Nice to Have).
Post-secondary education (University Degree or College Diploma)
37.5 hours/week
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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