Manager-Process Owner Payments Processing & Operations Centre (PPOC)

Perform detailed process reviews, including data-based analysis, root cause identification, process mapping, control identification, gap analysis, and implementation of recommendations to eliminate unnecessary steps and improve performance.,Identify opportunities for efficiency, optimization, and transformation using AI and automation.,Anticipate and resolve operational risks and issues.,Design and document internal controls to mitigate identified risks.,Promote innovative methods to achieve targets.,Raise, track, and resolve issues/conflicts, escalating as needed.,Payments and wire related processing flow experience.,Working knowledge of BESS and RFX applications.,3-5 years experience with E2E process review, process mapping, documentation, and remediation planning.,Project management and planning skills.,Strong oral and written communication skills with strong collaboration and stakeholder management skills.,Strong Excel skills and Powerpoint skills.,Solid knowledge of implementing Controls and Risk assessment frameworks.

University degree or equivalent experience (Business / Computer Science preferred).,Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred.

University Degree