Description
The Manager Payments position at RBC is responsible for overseeing payment processes across all Accounts Payable (AP) regions served by Accounting Services. This role acts as the primary escalation point for payment-related issues between Accounts Payable and business partners, identifying continuous improvement opportunities, developing action plans, and ensuring adherence to established metrics and reporting processes. Key duties include leading a team, managing relationships with platforms/regions, approving material wire payments, resolving complex payment issues, collaborating with IT on process updates, delivering high-quality service, fostering a continuous improvement mindset, and ensuring compliance with operational risk policies and procedures.
What We're Looking For
Lead a team responsible for payment transactions and processes.,Act as a key relationship manager for payment processing and escalations between AP and supported platforms/regions.,Serve as a key knowledge resource for all AP platforms/regions on payment processing matters.,Approve and issue material wire payments.,Identify and resolve complex payment issues, addressing root causes and developing action plans.,Partner with IT on payment process updates.,Deliver high-quality service to RBC partners, adhering to service levels.,Apply appropriate escalation and communication processes within the team.,Reinforce a continuous improvement mindset, recommending solutions for errors and process enhancements.,Exercise due diligence in following operational risk policies, procedures, standards, and guidelines.,Ensure appropriate staff succession planning and resource allocation.,Provide support documentation for SOPs around Payments.,Review transactions/reports/documents for compliance with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy, and APG).,Ensure adherence and understanding of EOS results and complete action plans.,Champion change management within the team and department, fostering open discussions.
Ideal Candidate
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Minimum Education
Accounting background with relevant educational credentials
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Also Available At
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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