Manager, Mortgage Documentation

Lead a high performing team responsible for prioritizing workloads and validating supporting documents for residential mortgage financing (income verification, down payment sources, appraisals, bank statements, credit reports, etc.).,Oversee vacation scheduling and manage absences to maintain service continuity.,Collaborate with internal and external partners to deliver exceptional customer experience.,Support team members on regional and pod based strategies for departmental funding targets.,Coach, develop, and performance manage a team of 5–7 Mortgage Documentation Officers and Senior Officers.,Strengthen fraud prevention practices related to mortgage fulfillment and documentation.,Drive continuous improvement by identifying and implementing process enhancements, tools, and strategies to increase documentation accuracy, reduce defects, and streamline fulfillment workflows.

Diploma in business or comparable experience working within an Alt‑A lending environment.,Minimum 5 years of financial services experience, including 2 years of leadership experience with a demonstrated history of exceeding performance targets.,Minimum 3 years of direct experience in mortgage documentation, fulfillment, and/or mortgage operations.,Proficiency with provincial and federal mortgage regulations, including AML, privacy legislation, and fraud prevention best practices.,Working knowledge of mortgage origination systems, document management tools, Outlook, Excel, and workflow platforms used in high volume mortgage operations.

Diploma in Business (or comparable experience)