Manager, Issue Management

Contribute toward the implementation and drive ongoing evolution of RBC Bank's Issue Governance and Reporting. Oversee and assess the completeness and quality of issue records within Risk systems. Advise and partner with issue owners to analyze and document issue root cause and appropriate action plans. Assess ongoing Bank compliance with RBC Issue Management Policies and Standards and manage escalations. Provide input to support RBC Bank's interactions with regulators on Issue Management Program matters. Develop and implement continuous improvements in process, procedure, and reporting. Provide aggregated reporting of issues and actions across RBC Bank. Draft issue and action closure packages with appropriate evidence. Rebaseline past due issues and actions within systems of record. Prepare executive-level Committee and Ad Hoc Issue and Action level reporting. Leverage data within risk systems to report key risk indicators for RBCB issues and analyze trends. Partner with other 1LOD Control Office partners for emerging issues. Provide support for issue owners on controls needed for issue sustainability. Develop and maintain procedures and/or job aids for issues management and reporting. Collaborate with RBC to drive closer alignment as needed.

2-4 years of experience in a risk and control function (e.g., risk management, internal audit, compliance). 3+ years in the financial services or other regulated industries. Experience leading Issue Management activities. Bachelors' degree, or equivalent. Experience with operating in a highly matrixed environment. Technology savvy / self-sufficient with excellent working knowledge of Confluence, SharePoint, MS Office applications (including Excel and PowerPoint), Archer, Tableau/Power BI. Analytical skills with experience working with large data sets. Knowledge of OCC, FRB, and CFPB rules and regulations (nice to have). Master's Degree (nice-to-have). Risk management professional certifications (nice-to-have).

Bachelor's Degree