Manager, Customer Experience Trainee

Mentor a team to achieve operational excellence and personal development objectives.,Maintain employee scheduling and ensure adherence to all policies, procedures, and guidelines of conduct to meet customer demands and compliance.,Collaborate with internal TD partners to provide comprehensive customer support.,Coach the team on effective advice-giving and customer conversation strategies.,Lead the team in workflow monitoring, task prioritization, duty assignment, and operational issue resolution.,Administer complex daily branch administrative duties.,Maintain customer-facing areas of the branch according to premises, marketing, and regulatory guidelines.,Lead a high-performing team through ongoing performance feedback.

Undergraduate degree and/or over 3 years of relevant work experience.,Sound knowledge of processes management, business, and operational functions, including banking solutions and concepts.,Proficiency in software tools including MS Office and internet applications.,Tactful and diplomatic communication skills.,Strong organizational, planning, and time management skills.,Dynamic leadership with strong influential abilities.,Passion for building deep, lasting client relationships.,Ability to provide dynamic leadership.

Undergraduate degree or equivalent relevant work experience

Must be mobile for the Montérégie area (for Boucherville posting). Requires a commitment to ongoing growth opportunities and skill development. Fostering a respectful workplace and embracing diverse perspectives are key aspects of the role.