Manager, Customer Experience Trainee - Montérégie

Mentor a team to achieve exceptional customer interactions and operational excellence.,Meet customer demands and compliance by managing employee scheduling and adhering to policies.,Collaborate with One TD partners to assist customers effectively.,Support frontline staff in resolving complaints and empower senior team members as escalation points.,Coach the team on advice-giving and customer conversation strategies.,Lead the team to monitor workflows, prioritize tasks, assign duties, and resolve operational issues.,Administer complex daily branch administrative duties.,Maintain customer-facing areas of the branch according to guidelines.,Lead a high-performing team by providing performance feedback and managing performance activities.,Promote a fair, positive, and equitable environment, fostering team effectiveness and knowledge of industry trends.

Undergraduate degree and/or over 3 years of relevant work experience.,Sound knowledge of process management, business, and operational functions, including banking solutions and concepts.,Proficiency in software tools, including MS Office and internet applications.,Tactful and diplomatic communication skills for exchanging ideas with customers, partners, and management.,Strong organizational, planning, and time management skills.,Dynamic leadership with strong influential skills to work effectively in a fast-paced environment.

Undergraduate Degree

Must be mobile for the Montérégie area.