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Description

As a Manager, Client Advice within the Personal and Business Banking team, you will lead and mentor a team of client service and financial professionals. Your primary goal is to foster an exceptional client experience and deepen client relationships by ensuring your team provides the right financial advice. You will support a collaborative 'One Team' approach and be flexible to work varied banking centre hours and locations.

What We're Looking For

Develop and coach a team of client service and financial service professionals.,Deliver an exceptional client experience and deepen client relationships.,Inspire team members to perform at their best and support a 'One Team' approach.,Be flexible to work banking centre hours, including evenings and weekends.,Be flexible to work at multiple banking centres within a reasonable travel distance.,Lead by example in deepening client relationships and meeting financial needs.,Encourage employees to quickly resolve client complaints and manage difficult issues.,Create a culture of collaboration across multiple client offers.,Support the Banking Centre Leader in monitoring business performance and implementing action plans.,Create a team-oriented, positive, and productive working environment.,Lead and coach a successful client service and financial services team.,Advocate CIBC within the community to recruit employees.

Ideal Candidate

Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).,Asset if completed any of the following: Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).

Hard Skills

Client Service
Customer Experience (CX)
Ensure Compliance
Financial Advising
Financial Products
Group Problem Solving
People Management
Results-Oriented
Risk Management

Soft Skills

Client focus
Purposeful engagement
Initiative
Ownership mindset
Caring leadership
Accountability
Team development
Goal-oriented
Passion for people
Relationship building
Respect
Authenticity
Trust
Teamwork

Work Hours

37.5 hours/week; flexible, may include evenings and weekends.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers (social, points-based recognition program)

Special Commitments

Flexible to work banking centre hours, which may include evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.,Legally eligible to work at the specified location(s).

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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