Manager, Client Advice

Lead and coach a team of client service and financial service professionals.,Develop and coach team members to deliver exceptional client experience and deepen client relationships.,Inspire team members to perform at their best and support a "One Team" approach.,Lead by example in deepening client relationships and meeting financial needs with high service standards.,Encourage quick resolution of client complaints, escalating when necessary, and manage complex issues.,Empower clients to use self-service channels.,Create a culture of collaboration across multiple client offers.,Support the Banking Centre Leader in monitoring business performance and implementing action plans.,Advocate CIBC within the community for recruitment.,Provide coaching and hands-on support to meet team goals.

Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).,Asset: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME), or Certified Financial Planner (CFP).

Must be flexible to work banking centre hours (evenings and weekends), Must be flexible to work at multiple banking centres within a reasonable travel distance.