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As a Manager, Client Advice, you will lead and mentor a team of client service and financial professionals within Personal and Business Banking at CIBC. Your role involves fostering an exceptional client experience and strengthening client relationships by providing appropriate financial advice. You will guide your team to achieve peak performance, emphasizing a collaborative 'One Team' approach to meet clients' financial needs.
Develop and coach a team of client service and financial service professionals.,Inspire and support team members to deliver exceptional performance.,Lead by example in providing a high standard of client service and deepening client relationships.,Encourage quick resolution of client complaints, escalating when necessary, and manage complex issues.,Empower clients to utilize self-service channels.,Cultivate a collaborative culture across various client offerings to ensure clients receive optimal financial advice.,Flexibility to work banking centre hours, including evenings and weekends.,Willingness to work at multiple banking centres within a reasonable travel distance.
Experience in coaching and providing hands-on support to achieve team goals.,Passion for developing and growing team members' abilities.
Flexible to work banking centre hours, which may include evenings and weekends.
Comprehensive health and dental coverage, defined benefit pension plan, employee share purchase plan, wellness programs, and flexible work arrangements.
6-Month Secondment, Must be willing to travel to multiple banking centres within a reasonable distance.
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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