Manager, Client Advice

Develop and coach a team of client service and financial service professionals.,Deliver an exceptional client experience and deepen client relationships.,Inspire team members to perform at their best and support a 'One Team' approach.,Connect clients with the right advice to meet their financial needs.,Lead by example in deepening client relationships and meeting financial needs while providing high service standards.,Encourage employees to quickly resolve client complaints, escalating when necessary.,Manage hard-to-solve issues and empower clients to utilize self-service channels.,Create a culture of collaboration across multiple client offers.,Support the Banking Centre Leader in monitoring business performance and implement action plans.,Work as one team with partners to increase banking centre's overall performance.,Create a team-oriented, positive, and productive working environment by recognizing contributions.,Advocate CIBC within the community to recruit employees.,Ability to work banking centre hours, including evenings and weekends.,Flexibility to work at multiple banking centres within a reasonable travel distance.

Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).,Asset if completed any of the following: Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).

Flexible to work banking centre hours (evenings and weekends possible), flexible to work at multiple banking centres within a reasonable travel distance.