Manager, Client Advice
Description
This role involves leading and coaching a team of client service and financial service professionals within the Personal and Business Banking team. The manager is responsible for fostering an exceptional client experience, deepening client relationships, inspiring team members, and ensuring clients receive the right financial advice. They also support business performance monitoring and contribute to a collaborative 'One Team' approach.
What We're Looking For
Develop and coach a team of client service and financial service professionals.
Deliver an exceptional client experience and deepen client relationships.
Inspire team members to perform at their best.
Support a 'One Team' approach, connecting clients with the right advice.
Lead by example in client relationship building and meeting financial needs.
Maintain a high standard of service and resolve client complaints efficiently.
Create a culture of collaboration across multiple client offers.
Support the Banking Centre Leader in monitoring business performance and implementing action plans.
Create a team-oriented, positive, and productive working environment.
Advocate CIBC within the community for recruitment.
Flexible to work banking centre hours, which may include evenings and weekends.
Flexible to work at multiple banking centres within a reasonable travel distance.
Ideal Candidate
Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
Asset: Completion of Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
Hard Skills
Soft Skills
Work Hours
37.5 hours/week (may include evenings and weekends)
Benefits
Special Commitments
Must be flexible to work banking centre hours, including evenings and weekends. Requires flexibility to work at multiple banking centres within a reasonable travel distance. On-site full-time.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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