Manager, Client Administration

Ensure consistent high-quality service from administrative teams by overseeing work quality and providing guidance.,Ensure consistency in processes and training across the GTA administrative team, aligning with BES processes and best practices, including effective use of technology.,Maintain administrative staff by recruiting, selecting, orienting, and training employees.,Directly manage the GTA Client Administration Lead team within the GTA Tax Practice.,Set policies and procedures for training, coaching, counseling, and career development for team members.,Develop and implement policies and procedures to improve operations and functions across the GTA.,Performance manage administrative professionals in the KPMG Tax practice within the GTA, including completion of key performance management processes.,Act as the main point of contact for the Business regarding employee matters, performance concerns, and capacity constraints.,Mentor and coach supervisors and assist strategically with challenges related to supporting Partners.,Maintain relationships and connections across GTA with main stakeholders, including GTA Tax Business Unit Leader.,Balance workload, coordinate workflow, vacation schedules, and overtime of administrative professionals.,Liaise with GTA Tax Business Unit Practice Leaders to understand business needs and manage service delivery.,Develop a strong understanding of KPMG business processes and proprietary systems.,Keep up to date on new BES policy and procedural changes.,Identify and plan for training and development needs of administrative professionals.

2-5 years of experience in a supervisory or managerial administrative role.,2-5 years of experience with KPMG administrative processes is preferred.