This role involves leading an operational team focused on asset services within Wealth Management Europe Operations. The manager is responsible for ensuring efficient operational procedures, maintaining data integrity, and managing operational risk. Key aspects include developing strategic initiatives, driving process improvements, making informed decisions, and promoting team engagement in alignment with RBC's values.
Lead an operational team function.
Ensure effective management of operational risk.
Maintain data integrity.
Deep understanding of operational procedures and practices.
Ability to develop and implement strategic initiatives.
Drive process improvements.
Make informed decisions impacting Wealth Management Europe (WME) Operations.
Accountable for all team management activities, including HR processes and promoting team engagement.
Foster a positive working environment and act as a role-model.
Ensure procedures are maintained and adhered to for high accuracy and timely service delivery.
Review and sign-off of departmental procedures in-line with regulatory and audit requirements.
Ensure timely and appropriate levels of escalation and support risk/issue resolution.
Set clear direction for the operational team aligned with group strategy.
Ensure personal and team understanding and adherence to Risk and Control, Policy Frameworks.
Embed and drive a culture of simplification and innovation.
Ensure the change portfolio is understood and adequately resourced.
Demonstrated leadership experience with proven ability to manage, coach and develop high-performing teams.
Understanding of Financial Services.
Able to navigate change and maintain engagement and performance.
Excellent motivator and proven ability to use own initiative.
Excellent attention to detail.
Excellent time management for effective planning and organisation.
Excellent delegation skills.
Experience of supporting internal and external stakeholder relationships at all levels.
Experience within the Financial Services Sector (nice-to-have).
35 hours/week
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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