Manager, Account Management

Accountable for the overall success of the team’s book of business and providing strategic leadership to Account Management teams for dedicated customer support and partnership.,Drive the team to consistently hit Net Retention and Expansion targets, while delivering a best-in-class customer experience.,Serve as a point of escalation for customer service concerns or churn risks.,Oversee and maintain customer profiles, engagement outreach strategies, and churn forecasting.,Act as a coach and guide to the Account Management team, providing strategy and direction to sustain high team performance (pipelines, forecasting, and activities).,Oversee that team KPIs and performance metrics are achieved on a monthly and quarterly basis.,Develop strategies around sales activity to effectively provide feedback to Sales and Marketing Directors.,Collaborate cross-functionally to ensure successful implementation and communication of new processes and procedures, acting as a leading customer advocate.,Partner with key internal stakeholders including launch, support, sales, and IS to ensure a leading customer experience.,Fluency in English as a working language is required.

Experience in a relevant sales or account management role, with a bias towards coaching and development.,Relevant work experience in IT solutions, software sales, e-commerce, point of sale retail, or technology.,Extensive experience selling SaaS.

Comprehensive benefits including flexible paid time off, remote work options for up to 60 days per year, equity (RSUs), health and wellness credits of $500, employer-matched pension contributions, enhanced parental leave, and paid volunteer days.

Must have fluency in English as a working language due to global company operations.