Lead Site Reliability Engineer

Lead strategic direction for ~4,000 ATM fleet operations, ensuring 99.7% availability.

Drive continuous improvement and process optimization across ATM operations.

Lead technology upgrade and operational change management initiatives.

Serve as primary relationship owner for vendor field services, maintenance, and support, developing strategic partnerships.

Deliver executive-level reporting and communication to senior leadership and business stakeholders.

Establish and monitor performance metrics, SLAs, and KPIs for vendor and operational excellence.

Define and maintain ATM-specific SLOs/SLAs/SLIs (e.g., transaction success rates, uptime, latency).

Ensure end-to-end reliability of ATM ecosystem (hardware, software, network).

Oversee regulatory compliance, security standards, and audit requirements with full accountability.

Manage risk, business continuity, and disaster recovery planning.

Act as final escalation point for critical outages and emergency response coordination.

Lead 24/7 incident response, ensuring rapid resolution of customer-impacting issues.

Perform RCA for AI/ML-related incidents and implement preventive measures.

Implement real-time monitoring, alerting, and observability tools (hardware, transactions, network).

Automate routine tasks (software updates, configurations, log analysis).

Collaborate with data scientists, engineers, and operations teams on complex issues.

Align daily standups/project calls with development, QE, and management teams.

Bachelor's degree in business administration, Information Technology, Engineering, or related field.

Minimum 5-7 years of experience in ATM technology management or financial services technology.

Proven experience managing vendor relationships and large-scale technology operations.

Strong knowledge of Vendor and other ATM technology platforms and capabilities.

Demonstrated leadership experience managing cross-functional teams and stakeholders.

Knowledge of banking regulations, compliance requirements, and security standards.

Experience with budget management, financial analysis, and cost optimization.

Experience with ITIL framework and service management best practices.

Strong project management skills with experience in technology deployment projects.

Experience with PowerShell scripting and automation concepts (intermediate level).

Knowledge of SCCM and remote management technologies.

Knowledge of cloud technologies and hybrid infrastructure management.

Nice-to-have: Experience managing and optimizing large-scale ATM ecosystems, including hardware, software, and network infrastructure, to ensure seamless operations.

Nice-to-have: Familiarity with financial transaction processing systems, including payment networks and protocols (e.g., ISO 8583), to support secure and efficient transactions.

Nice-to-have: Hands-on experience with cloud-based infrastructure and hybrid environments, leveraging tools like Kubernetes, Docker, or Terraform for scalability and automation.

Nice-to-have: Proficiency with advanced monitoring and observability tools (e.g., Prometheus, Grafana, Splunk) to enhance system reliability, performance, and proactive issue resolution.

Bachelor's Degree

Lead 24/7 incident response