Investigations Officer

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.,Review transactions, reports, and documents to ensure compliance with policies and procedures.,Provide consistent service within established SLA's and Payments Canada rules.,Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.,Investigate root cause of adjustments and identifying the appropriate resolving actions.,Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.,Maintain accurate records ensuring integrity of data (e.g., Service Platform, correspondence, internal accounts and records, etc).,Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.,Identify and recommend solutions to recurring errors and servicing gaps to Team Leader/Senior Team Leader, engage service partners as needed to conclude.,Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.,Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure.,Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements.,Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues.,Demonstrated experience working collaboratively within a team environment to achieve shared goals.,Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners.,Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution.,Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation.

Must be willing to work a 4 PM – midnight AST shift.