Investigations Officer
Description
The Investigations Officer will provide excellent service by resolving outstanding issues from Capital Markets FX and Money Market transaction settlements and processing compensation claims. This role involves maintaining professional relationships with agent banks, internal and external clients, and using internal tools to resolve discrepancies.
What We're Looking For
Provide quality service and professionally represent the Bank.,Conduct thorough investigations and compensation processes, adhering strictly to Standing Orders and account Terms and Conditions.,Update investigation cases per established procedures and guidelines, including latest emails, phone calls, and SWIFT messages.,Identify opportunities for task streamlining and efficiency.,Develop knowledge of Capital Markets products and payment flows.
Ideal Candidate
Highly organized with a strong commitment to task and attention to detail.,Ability to learn quickly and handle high volume.,Computer proficiency in Microsoft Office (Excel, Word, Outlook, etc.).,Ability to communicate effectively with people at various levels both internally and externally, and at various levels of technical/business knowledge.,Ability to perform well under pressure to multitask and reprioritize tasks as necessary and meet time sensitive deadlines.,Flexible to work on occasional Statutory Holidays.,Familiar with SWIFT payment processing (MX experience is an advantage).,1+ years of experience in investigations or in a banking operations/trading activity role.,University degree or College Diploma or any equivalent combination of qualifications and/or experience.,Good understanding of Capital Markets and banking operations/trading activity.,Solid understanding of settlements or cash flows.,Ability to multitask in various systems environments and complete tasks independently.
Minimum Education
University degree or College Diploma or any equivalent combination of qualifications and/or experience
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Flexible to work on occasional Statutory Holidays.
Also Available At
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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