Insurance Process Owner
Description
This role involves optimizing, standardizing, and evolving key business processes within the insurance sector to enhance operational efficiency and improve client experience. The successful candidate will work on strategic digital, product, and operational initiatives, playing a crucial role in aligning business processes with the company's objectives.
What We're Looking For
Ensure governance, efficiency, and ongoing evolution of business processes in line with strategic directions.
Collaborate with IT, Data, Product, and Digital teams for optimal process integration.
Identify, analyze, and prioritize process improvements based on value, operational impact, and client experience.
Gather stakeholder needs and recommend targeted solutions to optimize journeys and improve operational performance.
Participate in governance forums and communicate decisions, directions, and impacts.
Monitor process performance and lead continuous improvement initiatives.
Ideal Candidate
Bachelor’s degree in a related field.
Five to seven years of relevant experience, ideally in financial services and insurance products.
Demonstrated experience in process optimization or modeling (for example: BPMN, flow analysis, continuous improvement), with the ability to diagnose operational pain points and propose concrete solutions.
Ability to influence and mobilize stakeholders from different teams, particularly in environments where processes span multiple value chains.
Ability to orient process improvements toward value creation for both internal and external clients.
Ability to operate effectively in a regulated, high-governance environment.
Proficiency with tools used by the Bank (LeanIX, Confluence, SharePoint) is an an asset.
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Benefits
Special Commitments
Temporary position for 12 months.
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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