Insurance Advisor, Home and Auto - Advice Centre (Bilingual)
Description
This role at RBC Insurance Advice Centre offers a balance of work flexibility and career fulfillment. The successful candidate will receive training and support to obtain the necessary Quebec Damage Insurance Certificate and Ontario Other than Life insurance license. As a licensed Insurance Advisor, the individual will provide expert home and auto insurance advice and options to clients over the phone, focusing on exceptional client experience, problem-solving, and contributing to sales goals through proactive recommendations and internal referrals.
What We're Looking For
Provide insurance advice and solutions based on client needs through inbound calls.,Ensure a consistent, positive client experience and resolve concerns at the first point of contact.,Conduct personalized needs assessments and reviews using available tools.,Demonstrate a solid understanding of regulatory risk in underwriting and updating home & auto insurance policies.,Effectively use procedures during client conversations.,Cultivate and maintain relationships with partners as part of the RBC team.,Willingness and ability to successfully obtain the Quebec Damage Insurance certificate (l'Autorité des marchés financiers) and the General Insurance License for Ontario (Other Than Life) and other provinces.,Bilingualism (English and French) with a high level of reading, comprehension, and speaking in both languages.,Exceptional customer service skills with the ability to build strong client relationships.,Flexibility to work all shifts within the hours of operation (Monday – Friday, 8:00am – 8:30pm).,Digital literacy across a broad range of services (e.g., smartphones, tablets, laptops).
Ideal Candidate
Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (Must-have).,Bilingualism (English and French) with high level of reading, comprehension and speaking in both languages (Must-have).,Exceptional customer service skills with the ability to build strong relationships and connect with clients (Must-have).,Flexibility to work all shifts within the hours of operation (Must-have).,Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.) (Must-have).,Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers (Nice-to-have).,Post-secondary education (Nice-to-have).,Knowledge of insurance products (Nice-to-have).,Customer service and/or sales experience in a contact centre environment (Nice-to-have).
Minimum Education
Post-secondary education (Nice-to-have)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week; Monday – Friday, 8:00am – 8:30pm
Benefits
Special Commitments
Must be willing and able to obtain the Quebec Damage Insurance certificate and General Insurance License for Ontario and other provinces.
Also Available At
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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