Insurance Advisor Home & Auto - Advice Centre

Provide insurance advice and solutions to clients based on their needs through inbound calls.,Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions.,Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.,Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.,Use procedures effectively and seamlessly during conversations with clients.,Cultivate and maintain relationships with partners to work as one RBC team.,Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces.,Exceptional customer service skills with the ability to build strong relationships and connect with clients.,Flexibility to work all shifts within the hours of operation (Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm).,Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.).

Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces (Must-have).,Possession of the Other Than Life (OTL) license at time of application (Nice-to-have).,Post-secondary education (Nice-to-have).,Knowledge of insurance products (Nice-to-have).,Customer service and/or sales experience in a contact centre environment (Nice-to-have).

Post-secondary education

Must be willing and able to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces.