Insight Manager
Description
The Insight Manager at Intelcom | Dragonfly plays a strategic role in logistics, focusing on sales performance analytics, market intelligence, account manager support, and revenue management partnership. This position involves developing and maintaining KPIs, dashboards, and forecasts for sales, monitoring industry trends and competitive dynamics, supporting account managers with QBR preparation and identifying upsell opportunities, and collaborating on pricing strategies and profitability tracking. The role also includes producing executive briefs and influencing cross-functional initiatives.
What We're Looking For
Improve and maintain the Sales KPI Catalog and data dictionary.,Build, automate, maintain, and improve weekly/monthly dashboards and executive views; publish commentary, insights, risks, and recommended actions.,Lead forecast management with Sales leadership and Revenue Management.,Oversee the annual top‑down vs bottom‑up budgeting process for Sales.,Conduct root‑cause analysis on target misses.,Monitor industry trends, macroeconomic, regulatory, and infrastructure developments.,Track competitive dynamics and produce quarterly market intelligence briefs.,Identify whitespace opportunities, emerging customer needs, and market signals.,Support Sales and Product with insights during new product explorations.,Standardize and maintain a QBR pack, improve account scorecards.,Identify upsell and cross-sell opportunities.,Partner with Revenue Management on rate strategies, price positioning, and competitiveness.,Support deal modeling and scenario analyses.,Track the performance of pricing initiatives.,Bridge operational performance with commercial impact on margin and retention.,Produce executive briefs for internal and external MBR/QBRs.,Represent Sales Insights in cross‑functional initiatives.,Play an active role in strategic planning cycles.
Ideal Candidate
3–6 years in Sales Analytics, Revenue/Commercial Analytics or Market Intelligence — ideally in logistics, parcel/express, ecommerce, or B2B services.,Fluency with Power BI and advanced Excel.,Strong financial modeling skills.,Exceptional communication and data storytelling for executive audiences.,Strong sense of ownership and follow‑through.,Preferred: Experience with Revenue Management; familiarity with zone‑based pricing and lane economics.,Preferred: Exposure to operational logistics metrics (SLA/OTD, claims, route density) and how they influence commercial outcomes.,Preferred: Bilingual English/French.
Hard Skills
Soft Skills
Benefits
Special Commitments
Communicates on a daily (or regular) basis with stakeholders across Canada.
About the Company
Intelcom
Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.
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