Implementation Consultant (Golf)
Description
The Implementation Consultant will join the Launch Services team, responsible for overseeing the complete customer onboarding process for Lightspeed's Golf product. This includes conducting kick-off calls, managing customer expectations and training, scheduling internal resources for tasks like hardware installation and payment setup, communicating implementation status, updating CRM records, managing project timelines, and ensuring high customer satisfaction.
What We're Looking For
Experience in the Golf Industry or as an avid golfer,Experience managing customer expectations through phone and email communication,Experience in resource planning and task assignment in a non-supervisory role,Excellent verbal and written communication skills in English
Ideal Candidate
Experience in the Golf Industry or as an avid golfer,Experience managing customer expectations (phone and email),Experience with resource planning and task assignment (non-supervisory),Excellent verbal and written English communication skills,Preferred: Experience with the retail or hospitality industry,Preferred: Excellent verbal and written French communication skills,Preferred: Experience with Hubspot or Salesforce,Preferred: Experience with ChurnZero
Hard Skills
Soft Skills
Benefits
Special Commitments
Requires 3 days a week in office,Fluency in English as a working language is required
Also Available At
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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