Full-Time

Hybrid

Implementation Consultant (Golf)

LLightspeed Commerce Inc.700 Saint-Antoine St E, Suite 300, Montreal, Quebec0

Description

Lightspeed is seeking an Implementation Consultant to join their Launch Services team. This role involves managing the customer onboarding process from start to finish, acting as the primary contact, outlining processes, managing expectations, ensuring training completion, scheduling internal resources for tasks like hardware installation and billing, communicating implementation status, updating CRM records, and ensuring high customer satisfaction.

What We're Looking For

Experience in the Golf Industry or as an avid golfer,Experience managing customer expectations through phone and email communication,Experience with resource planning and task assignment in a non-supervisory capacity,Excellent verbal and written communication skills in English (required),Familiarity with the retail or hospitality industry (preferred),Excellent verbal and written communication skills in French (preferred),Experience with Hubspot or Salesforce (preferred),Experience with ChurnZero (preferred)

Ideal Candidate

Experience in the Golf Industry or Avid golfer,Experience managing customer expectations using phone and email communication,Experience resource planning and task assignment in a non-supervisory role,Excellent communication skills in English both verbally and written,Experience with the retail or hospitality industry (preferred),Excellent communication skills in French both verbally and written (preferred),Experience with Hubspot or Salesforce (preferred),Experience with ChurnZero (preferred)

Hard Skills

Customer expectation management

Phone communication

Email communication

Resource planning

Task assignment

CRM updates

Hubspot (preferred)

Salesforce (preferred)

ChurnZero (preferred)

Soft Skills

Excellent communication

Driven

Hard-working

Proactive

Customer satisfaction focus

Benefits

Flexible paid time off

Remote work policies

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Time off to volunteer

Interest groups

Employee led networks

Social committees

Special Commitments

Required to work 3 days a week in office. Fluency in English as a working language is required.

About the Company

Lightspeed Commerce Inc.

Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.

Innovative

Inclusive

Ambitious

Fast-paced

Collaborative

View all jobs at Lightspeed Commerce Inc.

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