HR Contact Center Specialist

Act as first point of contact for employee and people manager issues and escalate to Advice Channel when required.,Answer and resolve employee and people manager issues including navigational support and processing corrective transactions when required.,Provide advice on how to complete requests and/or determine options for next steps based on scenarios (e.g., year-end compensation, employee data changes, administration of employee programs).,Support a continuous improvement environment by raising issues, escalating concerns, and proactively identifying process changes.,Maintain adherence to all audit/compliance and regulatory requirements.,Keep pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude.,Contribute positively to the team through knowledge sharing and active participation.,Achieve operational metrics related to Contacts/Hour and Schedule Adherence.,Deliver legendary service experiences consistent with TD culture through extensive and in-depth knowledge of HR policy, process, and procedures, efficient navigational skills, and effective call control/business writing.,Keep current with changes in people manager responsibilities, HR policy, process, and procedures.,Review and completely understand deliverables of all weekly people manager communications.,Maintain a thorough knowledge of all HR policy, process, and procedures including navigational support of all HR systems.,Maintain expertise in the areas of benefit and payroll processes and transactions.,Maintain a high-level knowledge of people manager accountabilities and responsibilities and in-depth knowledge of all employee programs and services.,Complete administrative tasks as assigned.

Minimum High School diploma or equivalent required, an Associate Degree is preferred.,1+ years of related experience.,Good knowledge and understanding of overall HR policies, processes and procedures, specializing in one or two specific areas (e.g.: Payroll, Benefits, Compensation, People Leadership) would be an asset.,Excellent knowledge and navigational skills of HR systems.,Proficiency with MS Office (Word, Excel, PowerPoint).

High School diploma, Associate Degree preferred

Occasional Domestic Travel