HR Automation Manager
Description
The HR Automation Manager at KPMG Canada leads the transformation of HR service delivery by implementing and supporting automation technologies such as ServiceNow, RPA, AI, and Microsoft 365. The role involves managing projects, designing automation solutions, consulting with HR and IT teams, and analyzing complex HR data to generate actionable talent insights and reports. The objective is to transition HR towards a technology-driven model, emphasizing efficiency and continuous process improvement. [cite: HR Automation Manager search 1, 2, 3, 4, 5]
What We're Looking For
Support the HR Automation Delivery team in standardizing, automating, and enhancing HR services with technology. [cite: HR Automation Manager search 1],Act as an HR Subject Matter Expert (SME) and Project Lead, managing project profiles, timelines, and business requirements. [cite: HR Automation Manager search 1],Design, implement, and provide operational support for HR automation projects. [cite: HR Automation Manager search 1],Consult with HR Centres of Excellence (CoEs) and liaise with IT teams, including those focused on ServiceNow and RPA. [cite: HR Automation Manager search 1, 3],Synthesize complex data to develop actionable talent insights and reports. [cite: HR Automation Manager search 1, 2, 5],Oversee HR automation process documentation and provide training for Service Managers. [cite: HR Automation Manager search 1, 2, 4],Contribute to continuous process and operational improvements. [cite: HR Automation Manager search 1],Lead projects involving ServiceNow upgrades, AI, and RPA integrations. [cite: HR Automation Manager search 2],Advise and consult with HR and IT teams on technology adoption. [cite: HR Automation Manager search 2],Understand current HR processes and envision/implement ideal states using automation technologies. [cite: HR Automation Manager search 3, 5],Identify and recommend opportunities for re-engineering current processes to enable automation. [cite: HR Automation Manager search 3, 5],Ensure effective end-to-end design, deployment, and adoption of new HR products/technologies. [cite: HR Automation Manager search 3, 5],Prepare and complete testing plans. [cite: HR Automation Manager search 3, 5],Collaborate with HR Process Owners and ITS teams for issue resolution and operational enhancements post-automation. [cite: HR Automation Manager search 3, 5],Balance customized technology requests with out-of-the-box solutions and manage stakeholder expectations regarding timelines. [cite: HR Automation Manager search 3, 4, 5]
Ideal Candidate
Bachelor's degree in IT, Systems Management or HR (preferred). [cite: HR Automation Manager search 1, 2, 4],Minimum of 5 years of HR experience, including supervisory or team lead responsibilities. [cite: HR Automation Manager search 1, 2, 4],ServiceNow CSA certification (preferred). [cite: HR Automation Manager search 1]
Minimum Education
Bachelor's Degree (preferred)
Hard Skills
Soft Skills
Benefits
About the Company
KPMG LLP (Canada)
KPMG LLP is a Canadian limited liability partnership and a member firm of the KPMG global organization of independent member firms. It provides Audit, Tax, and Advisory services to public and private businesses, not-for-profit organizations, and public sector entities. With over 40 offices across Canada, KPMG leverages its deep industry knowledge to help clients navigate complex challenges and achieve sustainable growth.
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