Head of Product Design, Retail

Lead, mentor, and empower a diverse team of product designers across North America, EMEA, and APAC.,Define and champion the overall design vision and strategy for Lightspeed Retail products, ensuring alignment with business objectives and user needs across the entire product portfolio, including those with AI-driven features.,Foster an environment where designers embedded in highly autonomous product teams can collaborate effectively through both synchronous and asynchronous methods, driving design quality and efficiency.,Oversee the end-to-end design process, from research and ideation to prototyping, testing, and implementation, ensuring an exceptional user experience across all touchpoints.,Serve as an equal partner to senior leaders in Product and Engineering, influencing product strategy and collaborating deeply to build innovative products that customers love and are willing to invest in, including those leveraging AI.,Instill and amplify a culture of innovation within the Design team and across the organization, actively identifying and celebrating groundbreaking ideas—especially those that explore the frontiers of AI in user experience.,Facilitate healthy contribution to the Design System, ensuring its growth accommodates new interaction patterns and components required for AI-driven experiences, in close partnership with Engineering.,Advocate for and drive user research initiatives to deeply understand customer needs, behaviors, and pain points, translating insights into actionable design improvements.,Develop strong, trusted relationships across the entire organization, leveraging influence and industry connections to advocate for the design team and champion the value of design thinking, particularly in the context of intelligent systems.

At least 12+ years of practical, in-house product and/or consumer-facing UX/UI and visual design experience.,Minimum of 7+ years in a people management role on a Design team.,Eagerness and ability to work across all digital, AI-powered, and, where applicable, physical manifestations of what Lightspeed designs, ensuring cohesive and intuitive experiences.,Enterprise advocacy and influence, especially within technology-driven sectors, is highly preferred.,Passion for mentoring executives, product managers, and engineers to deliver truly user-centered solutions, particularly as they integrate and leverage AI.,Acute Empathy & Self-Awareness: A deep understanding of human behavior and needs, coupled with profound empathy for both customers (and their relationship with AI) and the team's goals.,Evolutionary Technology Perspective: A tenured, forward-thinking perspective on technology, product development, and design practices, with a specific understanding of the evolving landscape and implications of Artificial Intelligence.,Applied Service Design: Demonstrated experience with service design practices and a commitment to continuously evolving design process to encompass end-to-end user journeys that may include AI interactions.,Exceptional Communication & Visualization: Outstanding communication and data visualization skills to eloquently articulate design decisions, bring internal stakeholders on the design journey, and concisely support recommendations, especially when explaining complex AI interactions and their impact.,Technical Design Proficiency: Expert proficiency in Figma, a strong understanding of Storybook, and a demonstrated ability to quickly adapt to and leverage new tools and technologies relevant to modern product design and AI integration.,Strong portfolio demonstrating exceptional UX/UI design skills, strategic thinking, and successful product launches.,Bachelor's degree in Design, Human-Computer Interaction, or a related field; Master's degree preferred.

Bachelor's Degree (Master's preferred)