Head of Account Management DACH - (german speaking, berlin based, m/f/x)

Lead the Account and Key Account Management team to drive retention and growth, ensuring an exceptional level of customer experience.

Manage the overall pipeline of new and existing customers joining the platform.

Collaborate with the Head of Direct Sales to ensure a smooth and effective handover process from deal to partnership.

Refine and optimize current processes, including tools used to connect and maintain customer relationships.

Hire, coach, and develop a team of high-performing Account Managers.

Develop each team member to increase adoption of the platform and payments across existing customers.

Ensure clear communications between the rest of the sales team and proper customer handover.

Continue to grow the customer base through up- and cross-selling opportunities by looking at market opportunities and developing the team to effectively provide solutions.

Ensure the team exceeds its monthly MRR and KPI targets.

Analyze sales forecasts, call volume, and pipelines for overall team and individuals.

Develop and hire team members for current and future opportunities.

Listen to calls and demonstrations and provide feedback to the team.

Create new strategies to help grow revenue streams for the Account Management team.

Manage high-level deals with large organizations as well as well-known brands.

Extensive experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people.

Relevant work experience in an industry like software sales, e-commerce, cloud applications, technology, retail or hospitality, IT solutions, SaaS, or POS.

Demonstrated ability to lead a group towards common goals and enable them to deliver results.

Role is based in Berlin, Germany.