FX Support Analyst

RRoyal Bank of Canada IOI City Tower One, Persiaran IRC 2, IOI Resort City, Putrajaya, Putrajaya0

Description

This role involves providing hands-on support for FX and related derivatives applications used by the Capital Markets business in the APAC region. The analyst will offer front office support, collaborate with other teams for product lifecycle support, and coordinate with global technology teams. Key client offices are in Hong Kong, Tokyo, and Sydney, with relationships also needed in London and Toronto.

What We're Looking For

Provide expertise in applications used by the FX front Office, understanding system inner workings and analytical methods in RBC APAC offices.

Operate as a technical and application Subject Matter Expert (SME) for the FX / Capital Markets division, assisting with technical/application and trading issues, including new initiatives and existing enhancements.

Follow local and global operating procedures, particularly Change Management and Incident procedures.

Deploy and test new releases, ensuring system integrity in the region.

Participate in Global Projects and work closely within an integrated FX team.

Collaborate with other team members to share knowledge/experience and ensure efficient issue resolution and smooth system operation.

Liaise directly with end users, global teams, and vendors.

Hard Skills

Front Office Support

Technical Support

Technical Troubleshooting

Customer Support Systems

IT Service Level Management

IT Service Management (ITSM)

IT Standards

Installation Support

Soft Skills

Business

Collaborating

Communication

Critical Thinking

Group Problem Solving

Work Hours

40 hours/week

Benefits

RBC offers a comprehensive Total Rewards package including competitive base pay, performance bonuses, and flexible benefits like health and dental coverage. Employees also benefit from a defined contribution pension plan, stock ownership programs, wellness resources, and tuition reimbursement.

About the Company

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven

Inclusive

Innovative

Collaborative

Professional

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