Front of House Team Captain
Description
This role involves working collaboratively with the General Manager and kitchen team to manage daily front-of-house operations, ensuring high standards of service, quality, and hygiene. The Team Captain will also support staff development, manage inventory, and handle guest interactions to maintain a positive work and customer experience.
What We're Looking For
Collaborate with General Manager and kitchen team to create a great work environment.,Support General Manager with daily FOH operations and sales objectives.,Ensure inventory and food management processes (orders, food quality, waste, safety, hygiene) are met.,Execute daily shift planning, organization, and implementation of operational routines for the FOH team.,Act as a role model, enforcing company policies and being a product knowledge guru.,Supervise and guide team members on operational and procedural matters.,Assist in developing FOH team members through feedback and goal follow-up.,Prepare and run daily FOH team rallies.,Plan and manage daily FOH team break schedules.,Partner with BOH Team to monitor guest order wait times and respond to complaints.,Submit daily reporting requirements (shift notes, cash management).,Assist General Manager in recruitment for new FOH team members.,Constantly review FOH operations for improvement opportunities.,Execute administrative and other tasks as requested.
Ideal Candidate
High-School Diploma or equivalent.,Previous sales experience.,1 year of leadership/supervisor experience in a restaurant, retail or hospitality setting preferred.,Degree in a culinary field or the hospitality industry (asset).,MAPAQ certification and first aid training (asset).
Minimum Education
High-School Diploma
Hard Skills
Soft Skills
Benefits
Special Commitments
Able to stand for long periods of time,Able to work around heat,Can work around others in close quarters,Capable of lifting up to 25 pounds,Comfortable in fast-paced and continuously changing environments
About the Company
Mandy's Gourmet Salads
Founded in 2004 by sisters Mandy and Rebecca Wolfe, Mandy's Gourmet Salads is a Montreal-based 'fast-fancy' restaurant chain specializing in creative, high-quality salads and grain bowls. What began as a small salad counter in the back of a clothing store has expanded into a prominent brand with over 15 locations across Montreal, Toronto, and Ottawa, along with a line of best-selling cookbooks and retail dressings.
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