French speaking Support Specialist

Work with global, multi-language 24x7 teams across APAC, EMEA, and NOAM.,Be flexible with working days and shifts, including weekends.,Maintain enthusiastic, positive, and knowledgeable interactions with customers, partners, and Lightspeed team members via phone, chat, and email, adhering to Lightspeed's Gold Class standard for support.,Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide prompt and appropriate solutions.,Work within customer support platforms to document, track, and resolve interactions.,Assist with the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner, and Lightspeed team member.,Advocate and promote improvements to Lightspeed's products and services.,Operate within a roster/schedule to ensure high availability of assistance for customers.

Previous customer service experience and/or technical support.,Strong attention to detail with an emphasis on providing an exceptional customer experience.,Excellent verbal and written communication skills in French & English.,Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).,Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms.,Even better if you have, but not necessary: Experience or knowledge of the Hospitality industry.,Even better if you have, but not necessary: Experience supporting a SaaS product.,Even better if you have, but not necessary: Experience supporting an iOS application.,Even better if you have, but not necessary: Computer networking experience or interest.,Even better if you have, but not necessary: Passion in technology.,Even better if you have, but not necessary: Working knowledge of Mac OS and basic knowledge of HTML/CSS.,Even better if you have, but not necessary: Hospitality experience.,Even better if you have, but not necessary: Dutch or French written and verbal communication skills.

Must be willing to work flexible days and shifts, including weekends; Operate within a roster/schedule