French speaking Support Specialist

Work within a global, multi-language 24x7 team across APAC, EMEA, and NOAM,Be flexible with working days and shifts, including weekends,Maintain enthusiastic, positive, and knowledgeable interactions with customers, partners, and team members via phone, chat, and email,Use consistent troubleshooting techniques to quickly identify and resolve customer issues,Document, track, and resolve interactions within customer support platforms,Assist with identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team,Advocate and promote improvements to products and services,Operate within a roster/schedule to ensure high availability of customer assistance

Previous customer service and/or technical support experience,Strong attention to detail with an emphasis on providing an exceptional customer experience,Excellent verbal and written communication skills in French & English,Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows),Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (preferred),Experience or knowledge of the Hospitality industry (preferred),Experience supporting a SaaS product (preferred),Experience supporting an iOS application (preferred),Computer networking experience or interest (preferred),Passion in technology (preferred),Working knowledge of Mac OS and basic knowledge of HTML/CSS (preferred),Hospitality experience (preferred)

Must be willing to work flexible shifts, including weekends; Requires operating within a roster/schedule.