French Bilingual Contact Center Representative III, Loss Prevention
Description
The role involves working in a contact center, primarily within the Fraud Loss Prevention department, to assist and educate customers to protect them from potential fraud. Representatives are expected to understand customer needs, resolve inquiries, and provide solutions by recommending TD products and services, consistently delivering outstanding customer service.
What We're Looking For
Consistently deliver an outstanding customer service experience through knowledge of TD products, services and solutions.,Resolve customer inquiries at the first point of contact by asking questions and responding with empathy.,Consistently reach performance objectives including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.,Actively participate in ongoing training and coaching support.,High School Diploma or equivalent.,Bilingual – French & English.,Exceptional communication and listening skills and curiosity to help customers.,Ability to de-escalate in stressful environments/situations with empathy, care and urgency.,Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy.,Digital literacy across a broad range of devices.,Flexibility, resiliency, and a positive attitude when responding to challenging situations.,Ability to work both independently and as part of a team.,Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines.
Ideal Candidate
High School Diploma or equivalent
Minimum Education
High School Diploma or equivalent
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must complete 12 weeks of in-person training and onboarding sessions at 7250 Mile End, Montreal QC starting March 30, 2026.,Primarily offsite work after training, with some time spent at a TD location for in-person team events and experiences.,Job opportunity subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.