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Description

This role is for a Banking Centre position within the Personal and Business Banking Team, focusing on assisting clients with their daily banking needs, including transactions, answering questions, and connecting them with appropriate team members. The role emphasizes delivering a strong client experience through engagement, problem-solving, and leveraging technology like mobile banking applications.

What We're Looking For

Help clients manage their accounts and products,Focus on the client experience and make interactions meaningful,Connect clients to the right CIBC team members to help them reach their goals,Listen, ask questions, and put yourself in the client's shoes to solve problems,Take accountability for client issues,Become a technology expert and introduce clients to mobile banking applications,Flexible to work banking centre hours, which may include evenings and weekends,Flexible to work at multiple banking centres within a reasonable travel distance

Ideal Candidate

Legally eligible to work at the specified location(s) and, where applicable, possess a valid work or study permit.

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Standards Compliance
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Client engagement
Problem solving
Leveraging technology
Client-first mindset
Goal oriented
Passionate about people
Love to learn
Curiosity
Respect
Authenticity
Trust
Teamwork
Accountability

Work Hours

37.5 hours/week, with potential for evenings and weekends.

Benefits

Competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers (social
points-based recognition program)
Purpose Day (paid day off for growth and development)

Special Commitments

Must be flexible to work banking centre hours including evenings and weekends. Requires flexibility to work at multiple banking centres within a reasonable travel distance.

Also Available At

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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