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Full-Time
On-Site

Financial Service Associate (Kingston, Ontario)

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Description

This role involves partnering with Financial Advisors within the Personal and Business Banking Team, specifically the Imperial Service Team, to support high-value clients and their businesses. The associate will provide administrative and client support, identify business growth opportunities, and contribute to clients' financial success. The role requires flexibility to work banking centre hours, including evenings and weekends, and potentially at multiple banking centres.

What We're Looking For

Leverage knowledge of cash management, credit, investment, and wealth protection to answer client questions and provide information.

Partner with Financial Advisors to help clients achieve their financial goals.

Actively listen, ask questions, and empathize with clients to resolve issues.

Take accountability for client issues and know when to collaborate for solutions.

Prepare client files, book appointments, and maintain schedules.

Improve team productivity and proactively uncover business opportunities.

Ideal Candidate

Knowledge of cash management, credit, investment, and wealth protection.

Hard Skills

Analytical Thinking
Business Growth
Client Issue Resolution
Client Service
Customer Experience (CX)
Financial Products
Post-Sales Support
Product Knowledge

Soft Skills

Client-focused
Problem-solving
Organizational skills
Empathetic
Respectful
Collaborative
Relationship-building
Team-oriented
Eager to learn
Curious
Trustworthy
Accountable

Work Hours

37.5 hours/week; flexible to work banking centre hours including evenings and weekends.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers (social, points-based recognition program)

Special Commitments

Willingness to work banking centre hours (evenings and weekends). Flexibility to work at multiple banking centres within a reasonable travel distance. Must be legally eligible to work in Canada and have a valid work/study permit if applicable. May be required to complete attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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