Field Customer Support Specialist 1 – Nexus

Provide customer-facing technical repair and maintenance services for endotoxin and microbial detection laboratory instruments on site at customer locations.,Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance, and analysis of product performance.,Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.,Complete all required field service activities and documentation as assigned based on specific product, customer, and/or standard operating procedural requirements.,Assist field sales personnel in product demonstrations, new customer training, and product validations.,Responsible for completing all service and compliance documentation as required by company policy, cGMP, and FDA.,Responsible for resolving client testing laboratory instrument service issues.

Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field.,High level of Technical ability and able to work under pressure.,3+ years of related experience.,Ability to work from a home-based office.,Frequent travel, sometimes with short notice.

Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience

Frequent travel, sometimes with short notice.,Requires pre-employment drug screen and criminal background check (for US-based roles).