Executive Technology Experience Specialist
Description
This role focuses on elevating technology support for senior leaders by proactively detecting issues, leveraging AI-driven enhancements, and streamlining processes. The specialist will ensure reliable, responsive, and innovative technology services for executives and the broader organization by modernizing support models, introducing intelligent tools, and fostering strong partnerships across IT.
What We're Looking For
Act as a primary liaison for executive technology needs, ensuring rapid resolution and clear accountability.,Build strong relationships with executives and their assistants, providing confidence and transparency.,Collaborate with helpdesk and IT teams for a unified support experience.,Implement telemetry and analytics for proactive issue detection.,Introduce AI-powered tools for predictive alerts, automated remediation, and intelligent routing.,Redesign escalation processes for 'first-time fix' resolution.,Define and document support tiers and SLAs for executives.,Partner with ITSM teams for real-time dashboards and proactive workflows.,Act as single point of contact for Executive Escalations.,Work closely with helpdesk and infrastructure teams to share insights and drive process improvements.,Monitor trends in support requests and recommend enhancements.,Stay current with vendor roadmaps (Microsoft, ServiceNow, Apple) and emerging technologies.,Maintain clear communication during issue resolution.,Develop training and self-service resources for executive assistants and stakeholders.,5+ years in IT support, service desk leadership, or enterprise technology operations.
Ideal Candidate
5+ years in IT support, service desk leadership, or enterprise technology operations.,Certifications in Microsoft 365, ServiceNow, or related technologies (Preferred).,Exposure to AI-driven IT support models and proactive monitoring solutions (Preferred).,ITIL certification (Preferred).
Hard Skills
Soft Skills
Work Hours
Flexibility in work hours based on business needs
Benefits
Special Commitments
Must be based in Canada and report to a set Bell office for a minimum of 3 days a week.
Also Available At
About the Company
Bell Canada
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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