Enterprise Support Specialist

Provide timely, accurate, and professional support to customers, merchants, and partners via email and chat for various payment-related inquiries (card payments, alternative payment methods, Instant Bank Transfer (IBT), risk-related notifications, and digital asset transactions).,Manage, prioritize, and route support requests and escalations based on urgency, customer impact, and service levels.,Investigate, document, and manage escalations, ensuring proper analysis and routing to appropriate teams until resolution.,Utilize multiple internal tools and systems for transaction investigation, accurate information provision, and adherence to procedures.,Support Instant Bank Transfer (IBT) merchants with queries concerning errors, user verification, or transaction outcomes to ensure service continuity.,Collaborate with teammates by sharing feedback, best practices, and insights to maintain a supportive and high-performing team environment.,Participate in team meetings, company initiatives, and internal projects to stay aligned with team objectives and business priorities.,Handle additional operational and support-related tasks that contribute to customer satisfaction and overall team performance.,Deliver high-quality customer and merchant support with empathy, professionalism, and a solid understanding of digital assets and alternative payment methods.

Experience with payment processing, card payments, alternative payment methods, Instant Bank Transfer (IBT), risk-related notifications, and digital asset transactions.,Ability to use multiple internal tools and systems.,Strong understanding of digital assets and alternative payment methods.