Engineer III, Manufacturing Execution Systems

Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.,Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.,Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.,Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.,Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.,Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.,Participate in planned maintenance windows for support validation and post-maintenance checks.,Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.,Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Basic Qualifications:

3+ years of hands-on experience with Manufacturing Execution Systems (MES), i.e., Tempo or Syncade.

Experience in MES business processes for electronic batch record execution and a working knowledge of automation systems.

Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.

Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.

Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.

Understanding of integrated digital systems and ability to triage issues spanning multiple systems.

Ability to work first, second, or third shifts to support 24/7 operation.

Must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Preferred Qualifications:

Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations.

Strong customer-service mindset; confident facilitating user training and delivering concise how-to.

Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.

Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.

Ability to work first, second, or third shifts to support 24/7 operation.,Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.,Position may involve access to U.S. export control laws (EAR) technology/data; employment contingent upon ability to access export-controlled information.,Only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position.