Director, Risk and Controls Management

Lead the design and execution of the TEO risk and control management Strategy and Operating Model.,Build and manage a team of risk professionals focused on control testing, issue management, and root cause analysis.,Partner with Operations, Compliance, and Internal Audit to identify, assess, mitigate, and monitor operational risks and risk events.,Support and govern TEO Audits.,Oversee the ongoing maintenance and effectiveness of TEO key control inventory and framework activities (e.g., RCSA).,Execute Business Environment Impact Assessments and Risk Evaluations, mapping controls within Risk Register.,Guide control assessment and assurance activities, ensuring timely remediation of findings and strong governance practices.,Drive implementation of technology, AI and automation tools to enhance control monitoring, risk analytics, and reporting.,Lead and implement the 80% risk reduction Roadmap, with identified projects, automated solutions and control enhancements.,Develop and maintain risk dashboards and key risk indicators (KRIs) for senior management and governance committees.,Deliver risk advisory and consulting within OPE Process re-engineering, AI and Automation programs.,Support transformation programs and businesses on IRPs, DRAs, PRAs, SRMAs and control design.,Design and run monthly TEO Executive and Team Risk Forums.,Provide thought leadership in strengthening risk culture, promoting accountability, and embedding risk awareness.,Develop and deliver Risk training programs for teams and executives.,Support process optimization, process lifecycle management and process practice management activities with risk leadership, governance and controls inventory and design activities.,Represent Operations Process Engineering in major TEO and enterprise process governance and strategy initiatives.,Council senior operations and technology leadership on transformation and process initiatives.,Develop strong working relationships with Operations partners.

Demonstrated experience in risk management, internal controls, or audit within banking or financial services operations.,Strong knowledge of operational risk frameworks, regulatory expectations, and banking industry standards.,Demonstrated success leading control frameworks and risk governance activities at a senior level.,Strong understanding of control design, testing, and remediation processes.,Demonstrated experience in strategy development and translating strategy into action, including building strategic roadmaps and aligning on governance.,Familiarity with process reengineering, operational resilience, and third-party risk management.,Experience fostering risk awareness and training programs for large operational teams.,Ability to impact, influence and negotiate with key stakeholders.,A strong technical ability with PowerPoint, Word and Excel.,Bachelor's degree in data, risk management, Finance, Technology, Business, or a related field, or recognized risk-related certifications (e.g., FRM, CRMA, CPA, CIA). Master's degree or MBA is a plus.

Bachelor's Degree (or recognized risk-related certifications); Master's Degree or MBA is a plus