Director, Process Practice Management and Strategy Office

The successful candidate will lead a team of process transformation and process governance experts, driving risk and compliance adherence and recommending strategic approaches based on data mining and analysis. They will also lead the development and execution of the Operations Process Engineering (OPE) Strategy and Operating Model, build the enterprise operations Process Practice Management Practice, and develop a Process Architecture framework. Key responsibilities include collaborating to create and maintain a robust TEO end-to-end process and process map inventory, delivering cutting-edge employee experiences, and counseling senior operations and technology leadership on transformation and process initiatives. Must-have qualifications include demonstrated experience in process engineering, design, optimization, lifecycle management, governance, operations management, or continuous improvement programs. Experience in strategy development and translating strategy into action, including building strategic roadmaps and aligning with stakeholders, is required. An understanding of emerging digital, data, and AI technologies, strong understanding of Payments, Trade, Cash, Commercial Banking or Finance Shared Services, excellent verbal and written communication skills, and strong technical ability with PowerPoint, Word, and Excel are essential.

Nice-to-have qualifications include expertise in Lean, Six Sigma, BPM, Kaizen, or similar process improvement and metrics-driven methodologies. A Bachelor's degree in Industrial Engineering, Business Administration, Finance, Technology, or a related field is preferred, with a Master's degree or MBA being a plus. Experience with financial services processes such as banking operations, transaction processing, regulatory compliance, risk management, and client servicing is beneficial, along with demonstrated experience leading large transformation initiatives and driving measurable improvements. A keen interest in technology as an enabler to operations, with experience in integrating intelligent Automation, AI/ML-driven process improvement or workflow orchestration tools, strong analytical and data skills, a background in developing process maturity models and capability assessment frameworks, and people management experience are also desirable.

Bachelor's Degree (preferred), Master's Degree or MBA (plus).