Debt Specialist III (US)

Negotiating and collecting payments on delinquent accounts (retail, consumer, residential, auto),Performing detailed investigative work, including skip tracing, to locate missing borrowers,Ensuring compliance with all pertinent department and bank policies and procedures,Elevating issues that may lead to foreclosure or repossession,Identifying, routing, and documenting collection support processes (e.g., modifications, bankruptcy),Making outbound calls or taking inbound calls to arrange payments,Collecting payments on early delinquent accounts and securing commitments from customers,Coordinating with external parties (attorneys, realtors, credit counselors) and internal personnel to facilitate collection activities,Thoroughly documenting all calls and account-related activities on the computer system,Scheduling accounts for follow-up,Researching customer accounts to resolve payment disputes,Communicating with other departments to verify information,Following up with customers to ensure resolution and agreement on payment terms,Ordering and sending correspondence to delinquent customers,Determining reasons for customer delinquencies and applying standard methods to secure payment,Evaluating customer's capacity to manage debt,Assisting customers with processing insurance claims and contractual rebates,Reviewing accounts for adherence to department policies, state, and federal laws and regulations,Completing necessary account documentation and recommending accounts for foreclosure, repossession, charge-off, or litigation,Working with customers or their agents to resolve delinquency and avoid default,Participating in activities that promote the community and the bank's image,Completing all required job-specific and compliance-related training,Complying with internal/external audit and regulatory requirements,Contributing to responses for audit, regulatory, and compliance requests,Reminding borrowers of financial obligations and explaining implications of nonpayment,Taking action to mitigate the bank's exposure,Initiating loss mitigation activities after foreclosure approval,Coordinating auctions and recovery activities for company-owned property,Recommending negotiated settlements to maximize recovery and minimize losses,Assisting in developing and executing bidding strategies,Processing and collecting insurance claims and refundable contract premiums

High School Diploma or GED required,2+ Years of related experience,Demonstrated strong phone skills for customer interaction,Negotiation experience with positive outcomes,Sales skills for making phone calls and collecting payments effectively,Knowledge of various consumer loan products,Ability to clearly document calls in writing,Sufficient PC skills

High School Diploma or GED

Occasional Domestic Travel