This role involves supporting Bell's network operations (fibre, HSPA+, LTE) within its security environments, focusing on managing operational applications, processes, and technological capabilities for managed security deliverables in secure operating centers. The consultant will manage customer requests, implement security changes, interpret alerts, mitigate threats, configure security devices, and potentially serve on the Security Incident Response Team (SIRT). The position requires working during regular business hours with after-hours pager availability to support 24/7 operational requirements.
Manage daily customer requests for changes to their security infrastructure.,Prepare and implement changes for security devices (firewalls, intrusion detection/prevention systems, identity access management).,Review and interpret security alerts, provide diagnostics, and manage incidents to support clients.,Proceed with mitigation measures for security threats and inform customers.,Configure, install, manage, and maintain security devices.,Provide general information and recommendations on security best practices.,Observe security management best practices.,Completion of University or College program in Computer Science; or 3 years of equivalent industry experience in the information systems field.,Demonstrated experience implementing and troubleshooting security solutions including authentication, authorization, encryption, and audit capabilities.,Practical experience in implementation, daily management, and troubleshooting firewalls from multiple vendors.,Practical experience in maintaining and deploying SDWAN solutions.,Practical experience in the daily management and troubleshooting of intrusion detection and prevention systems (IPS).,Experience in troubleshooting security solutions including authentication capabilities, authorization, encryption, and securing device access.,Ability to work on multiple clients and multiple technologies.,Ability to work under pressure (required during incidents).,Good communication skills, ability to summarize a situation.,Excellent organization and interpersonal skills in both English and French (written and spoken).
Hands-on security certifications from major vendors.,Experience working with security vendors such as Palo Alto, Juniper, Cisco, Fortinet, Arcsight, Checkpoint, etc.,Knowledge of offensive and defensive security operational tactics.,Understanding of NIST, ISO 27001, ITIL, SAS70 (or 5970), and/or other compliance frameworks.,Knowledge of security information events management (SIEM).
University or College program in Computer Science
Regular business hours with after-hours pager availability to support 24/7 operational requirements.
After-hours pager availability to support 24/7 operational requirements; May serve on the Security Incident Response Team (SIRT); Must be based in Canada and report to a Bell office for a minimum of 3 days a week.
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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